Shipping policy

Last updated: July 11, 2026

Shipping Policy

Where we ship

Pawmiva ships only to eligible addresses in the United States. Standard service is intended for the 48 contiguous states and the District of Columbia. Orders to Alaska, Hawaii, U.S. territories, military addresses, or P.O. boxes are accepted only when the option is offered at checkout and the product and carrier support that destination. We do not currently offer international shipping.

Processing and delivery estimates

Most orders are processed within 1–3 business days. During launches, holidays, high-volume periods, fraud review, or inventory verification, processing may take up to 5 business days. Business days exclude weekends and U.S. federal holidays.

After shipment, estimated transit is generally 5–12 business days. Oversized, furniture, special-handling, remote-destination, or supplier-direct items may take approximately 7–18 business days after shipment. These are good-faith estimates, not guaranteed delivery dates. A more specific estimate displayed on the product page or at checkout will serve as the anticipated estimate for that order, subject to carrier events and the terms below.

If we cannot ship within the time stated for your order—or, when no time is stated, within the period required by applicable law—we will provide a delay notice and any cancellation or refund option required by law.

Shipping charges

Orders of $20 or more qualify for free standard shipping to eligible addresses in the contiguous United States unless an oversized-product, remote-area, or special-handling exception is clearly disclosed before payment. Orders below the threshold and any available upgraded service are charged at the rate shown at checkout. All mandatory shipping charges known to Pawmiva will be displayed before you submit payment.

Multiple shipments and fulfillment partners

We work with third-party suppliers, warehouses, logistics providers, and carriers to fulfill orders. Items in the same order may be shipped from different locations and arrive in separate packages on different days. Separate tracking numbers do not create additional charges unless a charge was disclosed before checkout.

Address accuracy

Customers are responsible for entering a complete and accurate name, street address, unit or apartment number, city, state, ZIP code, and contact information. Review this information before submitting the order. An address change is not guaranteed after an order enters processing or fulfillment.

If a package is delayed, returned, or lost because the customer supplied an incomplete or incorrect address, refused delivery, failed to retrieve a held package, or did not provide required access, the customer may be responsible for nonrecoverable shipping, return, and reshipment costs where permitted by law. A refund for a returned-to-sender package is normally processed only after the package is received and verified, less documented nonrecoverable charges, unless the issue resulted from Pawmiva or carrier error.

Tracking

When tracking becomes available, Pawmiva will send it to the email or phone number associated with the order. Tracking may take 24–72 hours to show its first carrier scan. A label-created status does not always mean the carrier has physically scanned the package. Customers are responsible for monitoring tracking and arranging secure receipt.

Carrier delays

Weather, natural disasters, transportation interruptions, peak-season volume, labor events, government actions, security checks, and other events outside Pawmiva’s reasonable control may affect delivery. We will provide reasonable assistance and comply with any notice, cancellation, or refund obligation required by law, but we cannot guarantee carrier performance.

Packages marked delivered but not found

Carrier delivery scans can sometimes appear before final handoff. If tracking shows that your package was delivered but you cannot locate it:

1. Wait up to 48 hours after the delivery scan.
2. Check your mailbox, porch, side doors, garage, building office, parcel locker, household members, neighbors, and any secure location shown in the carrier’s delivery details.
3. Confirm that the shipping address on your order is complete and correct.
4. Contact the carrier with your tracking number and request delivery information or a package trace.
5. Email support@pawmiva.store within 7 calendar days after the delivery scan.

Include your order number, tracking number, address confirmation, and the steps you have already taken.

A carrier “delivered” scan is evidence of delivery but does not automatically end our review. Pawmiva may contact the carrier, supplier, fulfillment provider, or customer and review available delivery photographs, GPS data, address records, communications, and claim history.

No automatic refund will be issued while a reasonable investigation is pending. If the available evidence confirms loss or misdelivery, Pawmiva will provide the remedy required by applicable law, which may be a replacement or refund.

If available evidence reasonably confirms delivery to the correct address, loss or theft occurring after delivery is generally outside Pawmiva’s control to the extent permitted by law. We will still provide reasonable assistance with available carrier information.

Lost in transit

Contact us if tracking has shown no meaningful movement for 10 business days after the carrier’s first possession scan, or sooner if the carrier confirms that the package is lost.

Pawmiva may wait for the carrier’s required investigation period. Once loss is confirmed, or the legally required delivery period has passed, we will offer the appropriate replacement, cancellation, or refund.

Damaged packages or products

Report visible damage, crushing, broken parts, missing components, or other shipping damage as soon as possible, preferably within 7 calendar days after delivery.

Keep the product, shipping label, packaging, manuals, hardware, and all components until the claim is resolved. Send clear photographs or video to support@pawmiva.store.

Do not discard packaging, assemble, repair, alter, or continue using a damaged product unless Pawmiva authorizes it or immediate disposal is necessary for safety.

Missing items or split shipments

Orders may arrive in separate packages. Review all tracking numbers before reporting a missing item.

If every package is marked delivered but an item or component is missing, contact us with photographs of everything received, the outer packaging, shipping label, and packing materials.

Incorrect address, refused delivery, and return to sender

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned, delayed, or lost because of an incorrect address, missing unit number, refused delivery, failure to retrieve a held package, or lack of required access, the customer may be responsible for documented interception, return, reshipment, or carrier charges where permitted by law.

A refund for a returned-to-sender package is normally processed only after the package is received and verified.

False claims

Submitting a knowingly false claim, altered image, fabricated document, or material misrepresentation may result in denial of the claim, account restrictions, preservation of relevant evidence, and referral to the payment provider, carrier, insurer, platform, or law enforcement where appropriate.

This provision does not discourage or penalize legitimate good-faith customer claims.

Contact

Shipping questions: support@pawmiva.store